Hello! My name is Douglas Hanna. Professionally, I’m the CEO of A Small Orange, a not small, but actually medium sized web hosting company that’s based in Durham, NC and also has an office in Austin, TX and a number of employees all over the world. A Small Orange also owns and runs HostNine, Cirtex, SEO Hosting, and SEO Web Hosting, so I’m responsible for those companies as well.
Before I joined the team at A Small Orange in March 2010, I was the Customer Service Manager at HostGator.com LLC, one of the world’s largest and fastest growing web hosting companies. At HostGator, I was responsible for customer service and customer service operations, as well as corporate communications and public relations.
In addition to working in the web hosting industry, I sometimes write about customer service and the customer service experience at Service Untitled, a blog I started in April 2006. I have also worked with Automattic, the very cool company behind WordPress.com. I have a degree in sociology from Duke University.
Besides A Small Orange and the occasional writing I still do for Service Untitled, I am also an advisor to 6Scan, based in Tel Aviv, and CodeGuard, based in Atlanta. I also invest in startups and real estate through Dashed Line Ventures.
Douglas Hanna is the CEO of A Small Orange, the homegrown hosting company. As CEO, Douglas leads the company’s management team and is directly responsible for the company’s finance, product and business development, and M&A activities. Before joining A Small Orange in early 2010, Douglas was the Customer Service Manager at HostGator.com LLC, a world leading web hosting company with more than 225,000 customers. At HostGator, Douglas was responsible for customer service and customer service operations, as well as corporate communications and public relations. He also founded Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell. Douglas earned a bachelor’s degree in sociology from Duke University.