Hello! My name is Douglas Hanna.
Most recently, I founded and was the CEO of Help.com, a next generation provider of customer service software. Help.com was founded in August 2014 and has received some great press and customer accolades, including a write up as part of Inc. Magazine’s 30 Under 30 List. I spent the majority of my time growing the team from just me to 16 people and launching our first product, Help.com Chat. I moved on from Help.com in September 2015.
Before starting Help.com, I was the CEO of A Small Orange from March 2010 to May 2014. A Small Orange is a fairly large web hosting company based in Austin that also has a number of employees all over the world. A Small Orange also owns and runs HostNine, Cirtex, SEO Hosting, and SEO Web Hosting, so I was responsible for those companies as well. The company was acquired by Endurance International Group in July 2010 and I stayed on as the CEO of A Small Orange and an SVP at Endurance for about two years following the acquisition. I was on the executive team at Endurance when they went public in October 2013.
Prior to joining the team at A Small Orange, I ran customer service strategy and operations, as well as corporate communications and public relations, at HostGator, one of the world’s largest and fastest growing web hosting companies. I joined HostGator when they had about 150 people and they grew to 400 in about 18 months, most of whom were customer facing.
In April 2006, I founded Service Untitled and wrote extensively on customer service and the customer service experience for more than seven years until I concentrated my writing efforts on the Help.com Blog. I have also worked with Automattic, the very cool company behind WordPress.com, as well as the consumer health startup HealthTap. I have a degree in sociology from Duke University.
I am currently doing customer service and operations consulting for high growth companies. In addition to that, I am a strategic advisor to MailChannels, based in Vancouver, BC and occasionally invest in startups and real estate through Dashed Line Ventures.
Douglas Hanna is an entrepreneurial executive with substantial experience managing and scaling high performance teams at rapidly growing companies of all sizes. Most recently, he was the founder and CEO of Help.com, a next generation provider of customer service software. Before Help.com, he was the CEO of A Small Orange, the homegrown hosting company. A Small Orange, which Douglas joined in 2010, was acquired by Endurance International Group (NASDAQ: EIGI) in 2012 and Douglas continued running the company as the SVP and Brand CEO, A Small Orange at Endurance for nearly two years following the acquisition. Under his leadership, A Small Orange grew from 9 to 90 employees and revenue increased by more than 1200%. Before that, Douglas ran customer service strategy and operations at HostGator, one of the world’s largest web hosting companies. He also founded Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell. Douglas earned a bachelor’s degree in sociology from Duke University.