About Me

Hello! My name is Douglas Hanna. I’m the founder and CEO of Help.com, a next generation provider of customer service software.

Before starting Help.com in August 2014, I was the CEO of A Small Orange from March 2010 to May 2014. A Small Orange is a medium sized web hosting company based in Austin that also has a number of employees all over the world. A Small Orange also owns and runs HostNine, CirtexSEO Hosting, and SEO Web Hosting, so I was responsible for those companies as well. The company was acquired by Endurance International Group in July 2010 and I stayed on as the CEO of A Small Orange and an SVP at Endurance for about two years following the acquisition. I was on the executive team at Endurance when they went public in October 2013.

Prior to joining the team at A Small Orange, I ran customer service strategy and operations, as well as corporate communications and public relations, at HostGator, one of the world’s largest and fastest growing web hosting companies.

I sometimes write about customer service and the customer service experience at Service Untitled, a blog I started in April 2006. I have also worked with Automattic, the very cool company behind WordPress.com, as well as the consumer health startup HealthTap. I have a degree in sociology from Duke University.

Besides Help.com and the occasional writing I still do for Service Untitled, I am  an advisor to CodeGuard, based in Atlanta, and invest in startups and real estate through Dashed Line Ventures.

I live in Austin, TX and you can find me on Twitter and LinkedIn. Help.com is always hiring, so be sure to check out our current openings and reach out if you think you could be a fit.

Professional Bio:
Douglas Hanna is the founder and CEO of Help.com, a next generation provider of customer service software. Before Help.com, he was the CEO of A Small Orange, the homegrown hosting company. A Small Orange, which Douglas joined in 2010, was acquired by Endurance International Group (NASDAQ: EIGI) in 2012 and Douglas continued running the company as the SVP and Brand CEO, A Small Orange at Endurance for nearly two years following the acquisition. Under his leadership, A Small Orange grew from 9 to 90 employees and revenue increased by more than 1200%. Before that, Douglas ran customer service strategy and operations at HostGator, one of the world’s largest web hosting companies. He also founded Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell. Douglas earned a bachelor’s degree in sociology from Duke University.