Hello! My name is Douglas Hanna. I’m the founder and CEO of Help.com, a next generation provider of customer service software.
Before starting Help.com in August 2014, I was the CEO of A Small Orange from March 2010 to May 2014. A Small Orange is a medium sized web hosting company based in Austin that also has a number of employees all over the world. A Small Orange also owns and runs HostNine, Cirtex, SEO Hosting, and SEO Web Hosting, so I was responsible for those companies as well. The company was acquired by Endurance International Group in July 2010 and I stayed on as the CEO of A Small Orange and an SVP at Endurance for about two years following the acquisition. I was on the executive team at Endurance when they went public in October 2013.
Prior to joining the team at A Small Orange, I ran customer service strategy and operations, as well as corporate communications and public relations, at HostGator, one of the world’s largest and fastest growing web hosting companies.
I sometimes write about customer service and the customer service experience at Service Untitled, a blog I started in April 2006. I have also worked with Automattic, the very cool company behind WordPress.com, as well as the consumer health startup HealthTap. I have a degree in sociology from Duke University.
Douglas Hanna is the founder and CEO of Help.com, a next generation provider of customer service software. Before Help.com, he was the CEO of A Small Orange, the homegrown hosting company. A Small Orange, which Douglas joined in 2010, was acquired by Endurance International Group (NASDAQ: EIGI) in 2012 and Douglas continued running the company as the SVP and Brand CEO, A Small Orange at Endurance for nearly two years following the acquisition. Under his leadership, A Small Orange grew from 9 to 90 employees and revenue increased by more than 1200%. Before that, Douglas ran customer service strategy and operations at HostGator, one of the world’s largest web hosting companies. He also founded Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell. Douglas earned a bachelor’s degree in sociology from Duke University.